sales@indratravel.co.uk

TERMS & CONDITIONS

ATOL Protected Regulations- Indra Travel ATOL 9376
"Many of the flights and flight-inclusive holidays are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed . Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ ATOL Certificate"

"Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
ERROR & OMISSION (E&OE) :
To the best of our endeavours mistakes will occur. In our pricing and availability policy we hereby state that where a flights correct price is higher than our stated price, or where there is omission we will contact the customer before dispatching. The customer is given the opportunity either to cancel their order, in which case whatever deposit, payment will be refunded in full, or to place new order for the item at the correct price.
YOUR CONTRACT WITH US :

Once your booking is made online our staff will contact you within one working hours to confirm your the details. Otherwise you can call us on  0208 478 6212, if you want an immediate response.

PAYMENT :
Once a booking is confirmed, payment is required in full.

Please note that scheduled airlines reserve the right to increase prices at any time and the price shown on the confirmation invoice can ONLY be guaranteed once full payment has been received and cleared by us. Our price guarantee cannot cover increases due to direct Government action eg the imposition of VAT, airline fuel surcharges or passenger levy tax.

Should any fluctuations in air, fuel or other component occur between you paying the deposit and making the final balance - the onus will be on you to pay the difference in price. Please note that any such fluctuations will only occur should the airline or other supplier increase its prices.

CANCELLATION BY YOU :
All flights only, travel insurance, car hire, airport parking or any other services or products purchased through us are strictly NON REFUNDABLE and NON CHANGEABLE. This applies from the moment you agree for us to take payment from you.
INSURANCE CLAIMS :
Remember, if you cancel for a reason covered by your insurance policy you should process your claim through your insurer directly. Also remember, whilst we do not impose strict conditions on our clients as to purchasing insurance through our Company, we do strongly recommend that you purchase your own travel or travel and/or wedding insurance with suitable cover for your specific purposes.
CHANGES BY US :
Travel Arrangements :

If before your depart we have to make any major changes to your travel arrangements such as change of resort area, a change of departure or return airport, station or port (this does not apply to departure/return points within the same area), a change of accommodation if the new accommodation is of a lower category, it will only be because we are forced to do so by circumstances beyond our control. In such an event, we will inform you immediately and our objective will be to minimize your inconvenience. You will have a choice of accepting the changes, taking another available flight of similar price or if it is of a higher value-you will have to pay the difference in price. If the alternative flight is of a lower value-we shall refund you the difference. Should you wish to cancel altogether, you will be reimbursed all monies paid to us less any administration or other costs incurred by our company in booking each component. Such costs will be calculated dependant upon the value of each individually and will be communicated to you at the first possible instance. Please note that if a credit card fee or ticket on departure charge was levied at the time of payment, this fee will remain completely non-refundable. In such circumstances we are not liable and we shall not pay any resulting expenses or additional costs.
FORCE MAJEURE :
We accept no responsibility for and shall not be liable in respect of any loss, damage or alteration, delay or changes arising from unusual and unforeseeable, circumstances beyond our control such as war or threat of war, civil action, industrial dispute including air traffic control disputes, terrorist activity, natural disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by airlines. You can check the current position of any country by calling the Foreign and commonwealth Office's Travel Advice Unit on 0870 606 0290.
TRANSPORT :
When you travel with a carrier, their conditions of carriage will apply. Also, under Air Navigation Orders children must be under 2 on the date of their return flight to qualify for infant fares and under 12 on the date of their return flight to qualify for child fares.
TRAVEL INSURANCE :
We strongly recommended that you take out adequate insurance cover before you travel. If you choose to arrange your own insurance, your policy must provide the same or higher benefits than our scheme.
PASSPORTS AND VISAS :
It is your responsibility to ensure that your passports are up to date and valid for travel to your chosen destination the same applies to visa requirements for any particular country. The onus is on you, the client, to ensure that you are holding correct documentation for valid entry into your chosen destination. We shall not be held responsible if you are refused entry to any particular country. Some countries require passports to be valid for a certain period after leaving that country. In ALL cases with regards to passports and visas we strongly urge you to contact the Consulate of the country(ies) you will be visiting to obtain the most up-to-date

information before making your booking with us. We emphasize that it is your responsibility to ensure that all regulations are complied with.
HEALTH REQUIREMENTS :
Recommended vaccinations for travel may change at any time and you should consult your doctor on current vaccinations before you depart. Health requirements for your holiday destination are outlined in the Department of Health leaflet entitled 'Health Advice for Traveller's' which is available by calling 0800 555 777, it is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.
UNREASONABLE BEHAVIOUR :
If someone in authority such as the captain or pilot believes that you are not fit to travel, he/she may refuse to allow you onto the aircraft, train or ship. This will normally happen if they think that you are likely to disturb or harm other passengers. In this case, your contract with us will end immediately and we shall no longer be responsible for you.

Should you cause damage to airline or other property - you will be held responsible for the costs of replacement of the same. The airline or other affected party may hold your passport as guarantee of payment and only release the passport once the payment has been received by them.
POSTAL CHARGES :
For all other late bookings made outside of 72 hours of departure but with 14 days, we shall charge you special post fee of £5.00 (minimum) to ensure that your travel documents reach you safely. In the event that you dispute this charge, we shall post the documents to you by first class post, which is entirely at your own risk. We shall need this in writing from you. Should the documents not arrive before your departure date, you will be liable for all reissue charges that may arise. Please bear in mind that most airlines charge a 100% fee for reissue of airline tickets.
DELAYS :
Though the vast majority of flights, trains and ships leave on time, delays do occasionally occur. These are completely beyond our control. Please refer to your own travel insurance cover regarding any applicable compensation.
SPECIAL REQUEST :
Please inform us for any special requests such as wheelchair assistance or vegetarian meals when you confirm your booking. These details will be shown on your confirmation itinerary. Although we shall endeavour to meet special requests this is dependant upon our suppliers and we cannot guarantee that your requirements will be met. We cannot accept responsibility for any booking that is conditional upon a special request being met which is not guaranteed by us prior to your departure.
DOCUMENTATION :
Your tickets will arrive with all the relevant documents you require. Your travel documents will be issued within 7 days of reservation. PLEASE CHECK ALL YOUR FINAL DOCUMENTATION. It is possible that you may have slight detail changes, if timings have been changed by less than 1 hour we may not advise you prior to issuing tickets. It is important you check that all necessary documents are included and any omissions should be notified to us immediately. Please note that when a late booking has been arranged it may not be possible to issue clients with other travel documents. Instead, details may be given verbally, by email or by fax.
DISABLED CLIENTS :
We are always happy to organize flights for people with disabilities. We are not specialists for disabled but are happy to give advice about the suitability of particular places and properties for disabled, aged or infirm clients or those with any special requirements. To help us ensure that the is suitable for you, we ask that you give us in writing details of your disability and your specific requirements at the airport, flight and resort.
CONDITIONS :
Your contract with us is based on these booking conditions, which are governed by English Law and English Courts. All bookings are accepted by Indra Travel Limited subject to these conditions and there are also separate conditions, laws and regulations, which apply to the transport, accommodation and other parts by which both you and ourselves are bound.
AIRLINE FAILURE / SUSPENSION OF FLIGHTS:
In case of Airline failure / suspension of flights, be it Schedule or Charter, Indra Travel are not responsible for any reimbursement or refund. Any claim that may arise will have to be made directly with the Airline- who act as The Principle. Indra Travel only act in the capacity of an Agent.
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791 Romford Road, Manor Park, London E12 5AN, United Kingdom
Tel: 020 8478 6212
Email: sales@indratravel.co.uk
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