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TERMS & CONDITIONS |
| ATOL Protected Regulations- Indra Travel ATOL 9376 |
| "Many of the flights and flight-inclusive holidays are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday, and travel services listed. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate."
"Your Financial Protection When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong." "We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable)." "If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme." |
| ERROR & OMISSION : |
| To the best of our endeavours mistakes will occur. In our pricing and availability policy we hereby state that we will do our best, or where there is an omission we will contact the customer before dispatching. The customer is given the opportunity either to cancel their order, in which case whatever deposit, payment will be refunded in full, or to place a new order for the current price. |
| YOUR INFORMATION AND DISCLOURSE OF INFORMATION : |
| When making a booking, you will immediately receive a booking acknowledgement. Please check that all names, dates and timings are correct on the acknowledgement and advise us of any errors the same day by contacting us. Please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. Any changes to these details will incur an amendment fee of £50 per person in addition to any charges applied by the Travel Provider. Please ensure that the names given at the time of booking are the same as in the relevant passengers passport.
The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies for the purpose of payment verification. If you are travelling to the United States, Canada as well as many other countries, Advance Passenger Information (API) will be required and this information will be passed to your airline who will in turn pass it onto the relevant Customs and Border Protection agency. They will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. Please refer to the section specific to API below. Please note that if you travel outside the European Economic Area (“EEA”), controls on data protection may not be as strong as the legal requirements in the United Kingdom. If we were not authorised to pass this information to the relevant Travel Providers, whether in the EEA or not, we would be unable to arrange your booking. In making this booking, you consent to this information being passed on to the relevant parties. Full details of our data protection policy are available upon request. |
| YOUR CONTRACT WITH US : |
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Please read this carefully before confirming your booking: These booking terms and conditions cover all bookings and they will vary depending on whether you make a booking with us for a package holiday or whether you purchase flight only, accommodation only or other separate travel arrangements (“Individual Components”). If you book Individual Components with us, we will make the booking as agent for the relevant supplier (s) (Travel Provider) (e.g. the airline, hotel supplier, insurance supplier or other ground supplier) and your contract will be subject to the supplier’s own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier’s terms and the international conventions are available on request. Indra Travel acts as an agent and is not the service provider / operator. When making your booking, Indra Travel will arrange for you to enter into a contract with the principal(s) or other travel supplier(s) (e.g. tour operator / airline / cruise company / accommodation company) named on your receipt(s) or e-ticket(s). Your contract will be subject to the supplier’s own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier’s terms and the international conventions are available on request. By acting as an agent, this means that we facilitate bookings with those that provide or arrange travel products. If you make a flight only booking with us, your contract will be directly with the airline shown on the e-ticket. As soon as we have issued you with a valid e-ticket, our direct contract with you has been fulfilled. The airline is responsible for the provision of your travel arrangements as well as for any schedule changes and cancellations. A contract will come into existence between us only once we accept your booking and we receive your full payment. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received full payment. We reserve the right to cancel any booking if we have made a mistake in relation to the price. We will ensure that we notify you of such mistakes within 24 hours of your booking, provided your travel has not started yet. Please note that all services offered are subject to availability. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all travellers. |
| PAYMENT : |
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Once a booking is confirmed, payment is required in full. Please note that scheduled airlines reserve the right to increase prices at any time and the price shown on the confirmation invoice can ONLY be guaranteed once full payment has been received and cleared by us. Our price guarantee cannot cover increases due to direct Government action eg the imposition of VAT, airline fuel surcharges or passenger levy tax. Should any fluctuations in air, fuel or other component occur between you paying the deposit and making the final balance - the onus will be on you to pay the difference in price. Please note that any such fluctuations will only occur should the airline or other supplier increase its prices. |
| DEPOSITS : |
| If for any reason, a deposit is paid - It is non-Refundable. |
| CANCELLATION BY YOU : |
| All flights only, travel insurance, car hire, airport parking or any other services or products purchased through us are strictly NON-REFUNDABLE, NON-CHANGEABLE & NON-TRANSFERABLE. This applies from the moment you make payment. |
| REFUNDS : |
| All travel tickets, accommodation and other travel arrangements, once booked are NON-REFUNDABLE, NON-CHANGEABLE & NON-TRANSFERABLE
Airport taxes, once paid are Non-Refundable . |
| REFUNDS UNDER EXCEPTIONAL CIRCUMSTANCES : |
| Under exceptional circumstances, every effort will be made to secure a Refund, in the form of Travel Vouchers or a Credit Note, which will be valid for one year, from the original date of booking. An administration fee of £50.00 per passenger will be payable for processing, such claims. Refunds will only be paid, once received from the Airline and subject to conditions. |
| REISSUE OF TICKETS : |
| Once a ticket is reissued, i.e. change of date, routing etc.. and applicable fees paid. These fees are non-refundable. |
| INSURANCE CLAIMS : |
| Remember, if you cancel for a reason covered by your insurance policy you should process your claim through your insurer directly. Also remember, whilst we do not impose strict conditions on our clients as to purchasing insurance through our Company, we do strongly recommend that you purchase your own travel or travel and/or wedding insurance with a suitable cover for your specific purposes. |
| CHANGES BY US : |
| Travel Arrangements :
Changes to your travel arrangements such as a change of the resort area, a change of departure or return airport, station or port (this does not apply to departure/return points within the same area), a change of accommodation if the new accommodation is of a lower category, it will only be because we are forced to do so by circumstances beyond our control. In such an event, we will inform you immediately and our objective will be to minimize your inconvenience. You will have a choice of accepting the changes, taking another available flight of similar price or if it is of a higher value-you will have to pay the difference in price. If the alternative flight is of a lower value-we shall refund you the difference. Should you wish to cancel altogether, you will be reimbursed all monies paid to us less any administration or other costs incurred by our company in booking each component. Such costs will be calculated dependent upon the value of each individual and will be communicated to you at the first possible instance. Please note that if a credit card fee or ticket on departure charge was levied at the time of payment, this fee will remain completely non refundable. In such circumstances we are not liable and we shall not pay any resulting expenses or additional costs. |
| FORCE MAJEURE : |
| We accept no responsibility for refunds and shall not be liable in respect of any loss, damage or alteration, delay or changes arising from unusual and unforeseeable circumstances beyond our control such as war or threat of war, strikes, civil action, industrial dispute including air traffic control disputes, terrorist activity, natural disaster, epidemic, pandemic, Hijacking fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by airlines or any Government Advisory. You can check the current position of any country by calling the Foreign and commonwealth Office’s Travel Advice Unit. Or search online @ https://www.gov.uk/foreign-travel-advice |
| TRANSPORT : |
| When you travel with a carrier, their conditions of carriage will apply. Please note children are classified between the ages of 2-11 and infants under the age of 2. |
| TRAVEL INSURANCE : |
| It is compulsory for you to have Travel Insurance, when you travel and book travel arrangements with us. In case of any unforeseen circumstances and to give you peace of mind.. We are pleased to offer this service, if you so wish. |
| PASSPORTS AND VISAS : |
| It is your responsibility to ensure that your passports are up to date and valid for travel to your chosen destination the same applies to visa requirements for any particular country. The onus is on you, the client, to ensure that you are holding correct documentation for a valid entry into your chosen destination. We shall not be held responsible if you are refused entry to any particular country. Some countries require passports to be valid for a certain period after leaving that country. In ALL cases with regards to passports and visas we strongly urge you to contact the Consulate of the country(ies) you will be visiting to obtain the most up-to-date information before making your booking with us. We emphasize that it is your responsibility to ensure that all regulations are complied with. Please check all Travel document requirements for minors travelling abroad. |
| HEALTH REQUIREMENTS : |
| Recommended vaccinations for travel may change at any time and you should consult your doctor on current vaccinations before you depart. Health requirements for your holiday destination are outlined in the Department of Health leaflet entitled ‘Health Advice for Traveller’s’ which is available. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip. Please search online @ https://www.gov.uk/foreign-travel-advice. |
| UNREASONABLE BEHAVIOUR : |
| If someone in authority such as the captain or pilot believes that you are not fit to travel, he/she may refuse to allow you onto the aircraft, train or ship. This will normally happen if they think that you are likely to disturb or harm other passengers. In this case, your contract with us will end immediately and we shall no longer be responsible for you. Should you cause damage to airline or other property - you will be held responsible for the costs of replacement of the same. The airline or other affected party may hold your passport as a guarantee of payment and only release the passport once the payment has been received by them. |
| DELAYS : |
| Though the vast majority of flights, trains and ships leave on time, delays do occasionally occur. These are completely beyond our control. Please refer to your own travel insurance cover regarding any applicable compensation. |
| SPECIAL REQUEST : |
| Please inform us for any special requests such as wheelchair assistance, dietary request, or seat preference when you confirm your booking. These details will be shown on your confirmation itinerary. Although we shall endeavour to meet special requests, this is dependent upon our suppliers and we cannot guarantee that your requirements will be met. We cannot accept responsibility for any booking that is conditional upon a special request being met which is not guaranteed by us prior to your departure. |
| DOCUMENTATION : |
| Your tickets will arrive with all the relevant documents you require. Your travel documents will be issued immediately upon receipt of payment. PLEASE CHECK ALL YOUR FINAL DOCUMENTATION. It is possible that you may have slight detail changes, if timings have been changed by less than 1 hour we may not advise you prior to issuing tickets. It is important you check that all necessary documents are included and any omissions should be notified to us immediately. Please note that when a late booking has been arranged it may not be possible to issue clients with other travel documents. Instead, details may be given verbally, or by email. |
| DISABLED CLIENTS : |
| We are not specialists for disabled travel but are happy to give advice about the suitability of particular places and properties for disabled, aged or infirm clients or those with any special requirements. To help us ensure that there is suitable for you, we ask that you give us in writing details of your disability and your specific requirements at the airport, flight and resort. |
| CONDITIONS : |
| Your contract with us is based on these booking conditions, which are governed by English Law and English Courts. All bookings are accepted by Indra Travel subject to these conditions and there are also separate conditions, laws and regulations, which apply to the transport, accommodation and other parts by which both you and ourselves are bound. |
| AIRLINE FAILURE / SUSPENSION OF FLIGHTS: |
| In case of Airline failure / suspension of flights, be it Schedule or Charter, Indra Travel are not responsible for any reimbursement or refund. Any claim that may arise will have to be made directly with the Airline- who act as The Principle. Indra Travel only act in the capacity of an Agent. Under these circumstances, Refunds will only be paid, if payment is received from the Airline. If no payment is received, no settlement will be made to the client. |
| TELEPHONE CALLS : |
| We have the right to record telephone calls for training purposes and an improved level of service. |
| CHANGES TO TERMS & CONDITIONS : |
| Indra Travel reserves the right to change or updates its Terms and Conditions from time to time, without prior notice. |
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